Welcome to the policies section of the ePhoneNumbers site. At ePhoneNumbers, we care about our customers and we want to ensure that our customers are able to maximize the benefit from the products and or services we are able to provide. We have developed our policies to better serve our customers and safeguard their personal privacy. Below we have outline our different legal policies regarding orders on the ePhoneNumbers Web site.

 

 

If you would like to contact ePhoneNumbers regarding any of our policies, you may do so by calling (877) 980-0009 or e-mailing our policies manager at legal@ePhonenumbers.net.

 

You can cancel/return an order that you placed online within 24 hours but you may be subject to a re-stocking fee and service charge. If you cancel your order outside of the 24-hour period, refunds are subject to management approval, but typically they are no refunds issued outside of the 24-hour period. Additionally, once the porting process has been initiated, by our porting department, all sales are final and no refunds will be issued.

 

All cancellation/returns requested outside of 24 hours from when you submitted your order may be subject to restocking fees and service charges. If restocking fees and service charges are assessed, you will be charged 25% of the phone number’s purchase price. You will be refunded your total amount, less restocking and service charges incurred.

 

If, by canceling an item, your order is no longer eligible for a promotion or a quantity discount (either by volume or dollar amount), your order total will be recalculated to reflect an updated order total without the promotion or discount applied. Please note: If an item from your order is canceled by us due to our inability to fulfill or for any other reason, the promotion, or discount will remain in effect.

 

All phone numbers that we sell are to be ported out of our systems. ePhoneNumbers is not a telephone service provider so all phone number purchases must ported out within 30 days of purchase our you will be subject to a daily fee of $5.00 per day until the phone number is ported out of our system.

 

Customers also are able to request that the number(s) be forwarded at the our current call forwarding rate per month until the porting is completed. Note: All call forwarding charges must be paid prior to releasing the number past the 30 day time allowed for number porting.

 

ePhoneNumbers ports telephone numbers in accordance with applicable Regulatory Rules and Industry Guidelines. ePhoneNumbers honors all Port-Out Requests from any authorized carrier (including cellular carriers) where the carrier indicates they are in possession of a letter of authorization (LOA) from the end user customer

 

Please review our Privacy Policy, which also governs your use of the ePhoneNumbers Web site to understand our privacy practices.

 

Refunds will be credited first to the original purchasing credit card account number (if any) and then any gift card or gift certificate. When returning items to ePhoneNumbers, the credit is applied at the time of the return and usually posts to the credit card within 72 hours. For more information about refunds, review our Cancellation/Returns Policy to understand additional policies that apply to refunds. Once the porting process has been initiated, by our porting department, all sales are final and no refunds will be issued.

 

Special requests are only requests and understand that not all special requests will be filled. ePhoneNumbers does not guarantee or make any warranties that we will be able to fill your request.

 

Phone number special requests allow you to have our team search our multiple suppliers to find a specific phone number, type of phone number, or area code in which you are requesting. A special request deposit of $25.00 per number search is charged upon initiating your request. ePhoneNumbers is allowed up to 90 days to fill your specific request and if we are unable to fill your request, you will be notified, and your deposit will be refunded. Once ePhoneNumbers locates the number, the type of number, or the area code of your request, you will be notified and you will have five business days to respond and confirm your request has been completed. If you do not respond within five business days, your deposit will be forfeited. Additionally, if ePhoneNumbers locates the phone number, type of phone number, or area code of your request, and you choose not to proceed with the order, you forfeit your right to a refund of your initial deposit.

 

Last revision date: April 24, 2009